General Terms and Conditions of Sale

Last updated: July 29, 2026. These conditions govern purchases made on rideevolve.eu from Innovation Distribution Service.

The online store on the rideevolve.eu website was created by Innovation Distribution Service (I.D.S), with its registered office at 2C Avenue du Gulf Stream, 44380 Pornichet, registered with the Saint-Nazaire Trade and Companies Register under number 527 822 613, Intra-community VAT: FR 42 527822613, which operates this site.

Any order placed for a product featured in the online store of the rideevolve.eu website implies prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed that their agreement regarding the content of these general conditions does not require a handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the website's store.

The consumer has the option to save or print these general conditions, it being specified that both saving and printing this document are their sole responsibility. The consumer, prior to their order, declares that the acquisition of these products is not directly related to their professional activity, their acquisition being reserved for personal use.

The online store set up by Innovation Distribution Services within the framework of the website mentions the following information:

1. legal notice allowing precise identification of the company Innovation Distribution Services
2. presentation of the essential characteristics of the goods offered
3. indication, in Euros, of the price of the goods, as well as, where applicable, delivery costs
4. indication of payment, delivery, or execution methods
5. the existence of a right of withdrawal
6. the validity period of the offer or price
7. the conditions for terminating the contract when it is for an indefinite period or a period exceeding one year

These general conditions are written in French, the reference language in case of dispute. The consumer declares to have full legal capacity allowing them to commit to these general conditions.

A question or concern about an order:
First, don't hesitate to contact us, we will do our best to ensure you are satisfied: Contact us here

Article 1 – Entirety

These general conditions express the entirety of the parties' obligations. In this sense, the consumer is deemed to accept without reservation all the provisions provided for in these general conditions.

Article 2 – Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Innovation Distribution Services to the consumer.

Article 3 – Contractual Documents

This contract is formed by the following contractual documents, presented in decreasing hierarchical order: these general conditions, the order form. In case of contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4 – Entry into force – Duration

These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the subscribed goods and services, until the extinction of the guarantees due by the company Innovation Distribution Services.

Article 5 – Electronic Signature

The consumer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6 – Order Confirmation

Contractual information will be confirmed by email no later than the time of delivery or, failing that, at the address indicated by the consumer on the order form.

Article 7 – Proof of Transaction

The computerized records, kept in the computer systems of the company Innovation Distribution Services under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8 – Product Information

8-a: The company Innovation Distribution Services presents on its website the products for sale with the necessary characteristics that allow compliance with article L 111-1 of the Consumer Code.
8-b: The offers presented by the company Innovation Distribution Services are valid only within the limits of available stock.

Article 9 – Price

Prices are indicated in euros including VAT and are valid only on the date of sending the order form by the consumer. They do not include delivery costs. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.

Validity period of offers
Offers and prices appearing on the site are valid as long as they are visible online and within the limits of available stock. Promotional offers are valid for the period indicated in the associated communication.

Discount codes and promotional codes do not apply to used products.

Article 10 – Payment Method

To pay for their order, the consumer has, at their choice, all the payment methods referred to in the order form. The consumer guarantees the company Innovation Distribution Services that they have any necessary authorizations to use the payment method chosen by them when validating the order form.

All transactions carried out on the site are secured by SSL (Secure Socket Layer) protocol. Banking data is processed directly by our payment providers and is not retained by Innovation Distribution Services.

Article 11 – Product Availability

The order will be executed at the latest within 3 days from the day after the consumer placed their order. In case of unavailability of the ordered product, the consumer will be informed as soon as possible and will have the option to cancel their order.

Article 12 – Delivery Methods

Products are delivered to the address indicated by the customer when ordering. The customer is required to check the condition of the package and its contents upon receipt, and to report any anomaly or damage to the carrier on the delivery note, as well as to Innovation Distribution Services, within one week.

12.1 Delivery Zones

Deliveries are made in mainland France, the European Union, and Switzerland. No deliveries are made to the United Kingdom, overseas departments and territories, and non-EU countries (excluding Switzerland).

12.2 Deadlines

Orders are shipped the business day following order validation (D+1). Indicative delivery times are 2 to 4 business days depending on the destination.

12.3 Carriers and Costs

Skateboards: Standard delivery by GLS in Europe: €29.90 incl. VAT

Accessories and spare parts: Standard delivery by GLS in Europe: €14.90 incl. VAT – Delivery to Mondial Relay pick-up point (France only): €8.00 incl. VAT

Article 13 – Delivery Problems

Any damage, loss, or apparent anomaly must be reported to the carrier with precise and reasoned reservations upon receipt, then promptly communicated to Innovation Distribution Service. The absence of reservations or reporting within a short period does not deprive the consumer of their rights under the legal guarantee of conformity.

Article 14 – Delivery Errors

In case of a missing, damaged, non-compliant, or different product from the one ordered, the consumer should contact customer service as soon as possible by phone at 02 40 22 16 22 or by email at info@rideevolve.eu. Innovation Distribution Service will then arrange for compliance in accordance with the applicable legal guarantees. Returns should be sent to IDS – 2C Avenue du Gulf Stream – 44380 Pornichet.

Article 15 – Product Warranty

In accordance with applicable regulations, the consumer benefits from a period of two years from the delivery of the goods to act under the legal guarantee of conformity. They can choose between repair or replacement of the goods and are exempt from proving the existence of the defect during the twenty-four months following delivery.

The consumer can also invoke the warranty against hidden defects provided for in article 1641 of the Civil Code.

Availability of spare parts: essential parts are available for a minimum period of 2 years from the date of purchase. Some parts remain available longer, up to 10 years depending on the model.

Article 16 – Right of Withdrawal

The consumer has a period of 14 calendar days to return, at their own expense, products that do not suit them. This period runs from the day of delivery. The product is returned, by the shipping method of their choice, to IDS – 2c Avenue du Gulf Stream – 44380 Pornichet; the consumer is recommended to keep proof of shipment and to prioritize tracked shipping. The coverage of return costs is governed by Article 17 bis; when these costs are borne by us, a prepaid return label is provided by us.

The consumer can handle and try the product as in a store to establish its nature, characteristics, and proper functioning; opening the packaging or trying it cannot alone justify a refusal. Their responsibility is engaged only in case of depreciation resulting from handling exceeding this verification, which may then lead to a proportional reduction in the refund. The refund covers all sums paid, including initial standard delivery costs, and occurs at the latest 14 days after the seller has been informed of the decision; it may be deferred until the product is recovered or proof of its shipment is provided.

Consumer mediation: after a prior written complaint that remained unresolved, the consumer can resort free of charge to the FEVAD mediator: www.mediateurfevad.fr – BP 20015 – 75362 Paris Cedex 8.

Article 17 – Return Conditions

In accordance with article L221-23 of the Consumer Code, the consumer's responsibility is engaged only with regard to the depreciation of the product resulting from handling other than those necessary to establish its nature, characteristics, and proper functioning. The product must be returned complete (accessories and instructions); depreciation exceeding normal testing may lead to a reduction in the reimbursed amount equivalent to the observed depreciation, duly justified. The return is not refused solely on the grounds that the packaging has been opened or the product has been tried.

Article 17 bis – Return Costs

Return costs in case of withdrawal. In accordance with article L221-23 of the Consumer Code, the direct costs of returning the product are borne by the consumer, who is free to choose their carrier; tracked shipping is recommended. The estimated return cost is indicated on each product page and is recalled during the online return request. It is calculated based on our shipping price list and the transport rules applicable to the product and the delivery country (product nature, presence of a battery, weight, bulk). This is an "from" estimate, per package; the final amount depends on the carrier chosen by the consumer.

Products that cannot be returned by post. Boards and any item equipped with a lithium battery cannot be returned by post or by pick-up point, in application of regulations relating to the transport of dangerous goods (ADR, UN3480, UN3481, UN3556). In accordance with article L221-5, 8° of the Consumer Code, the estimated cost of their return is communicated on the product page before ordering. These products must be handed over to a carrier approved for this type of merchandise, in their original packaging or equivalent packaging.

Cases where return costs are borne by us. Return costs are borne by the seller when the product is defective, damaged, non-compliant with its description, or different from the one ordered (legal guarantee of conformity, articles L217-3 et seq. and L217-11 of the Consumer Code), in case of a shipping error on our part, as well as in case of contract termination for late delivery (article L216-6). A prepaid return label is then provided, or postage costs are reimbursed upon presentation of proof.

Refund. In case of withdrawal, the refund covers the price of the product and the standard delivery costs initially paid (article L221-24). Additional costs resulting from the choice of a more expensive delivery method than the standard method offered are not reimbursed.

Article 18 – Force Majeure

Neither party will have failed in its contractual obligations insofar as their execution is delayed, hindered, or prevented by a fortuitous event or force majeure.

Article 19 – Partial Invalidity

If one or more stipulations of these general conditions are held to be invalid, the other stipulations will retain all their force and scope.

Article 20 – Non-Waiver

The fact that one of the parties does not invoke a breach by the other party cannot be interpreted for the future as a waiver of the obligation in question.

Article 21 – Title

In case of difficulty in interpretation between any of the titles appearing at the head of the clauses and any of the clauses, the titles will be declared non-existent.

Article 22 – Applicable Law

These General Terms and Conditions of Sale are governed by French law. In case of dispute, the consumer is invited to contact Innovation Distribution Services customer service first. Failing this, any dispute will be brought before the competent French courts. The consumer can bring the matter before the court of their domicile or the court of the place of delivery of the product.

Article 23 – Data Protection

The collected information is necessary for order processing. In accordance with the GDPR and the Data Protection Act, the customer has a right to access, rectify, erase, object to, and portability of their data. Contact: info@rideevolve.eu. Phone: +33 2 40 22 16 22. A complaint can be made to the CNIL.

Appendix – Standard Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: Innovation Distribution Service (I.D.S) – 2C Avenue du Gulf Stream, 44380 Pornichet – Email: info@rideevolve.eu – Tel: +33 2 40 22 16 22

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only in case of notification of this form on paper):
• Date:

(*) Delete as appropriate.