Answers to frequently asked questions about Evolve electric skateboards

Start by plugging it in to charge and wait for the charger light to turn green. If charging doesn't start or the skateboard remains off after a full recharge, first check the cable and try another outlet. If the problem persists, it's often the battery or charger: contact Evolve customer service or call 02 40 22 16 22 for a diagnosis.

No Evolve electric skateboard is completely waterproof. Riding in the rain, on wet ground, through puddles, or in wet sand is not recommended: water damages the electronics and drivetrain, and this type of damage is not covered by the warranty. Always prioritize a dry surface. If your board has been exposed to water, do not attempt to turn it on or charge it and call us : we will explain what to do.

To reset the Phaze remote control, initiate a trigger calibration. Symptoms such as difficulty changing speed modes, inability to turn off the remote control before the board, or braking but no acceleration usually stem from the trigger magnets shifting out of their original position inside the casing. In most cases, the Phaze remote control automatically detects this and prompts you to recalibrate the trigger: simply follow the on-screen instructions until the procedure is complete.

First, turn on the board, then the remote control, and follow the Bluetooth pairing instructions displayed on the screen:

1. Turn on your Evolve skateboard
2. Turn on your remote control
3. Once the LCD screen displays "Pair remote control", follow the on-screen instructions.
4. Press and hold the MODE 1 button on the remote control for one second, or until the Bluetooth symbol starts flashing. Once paired, the LCD screen will display the main screen and will be in SAFE mode. This means you are ready to ride!

Des coupures à l'accélération viennent souvent d'un déséquilibre des cellules de la batterie. Vérifiez-le depuis les données batterie de la télécommande :

1. Turn on the board and the remote control.
2. Double-click the power button on the remote control.
3. Click on "My board", then on the "Battery data" category.
4. Check that the cells do not show an imbalance greater than 0.3 V. If they are imbalanced, the battery will need to be replaced.

On an Evolve electric skateboard, this clicking sound during braking most often comes from the belt or the wheels in the drivetrain. Check the belt tension and the condition of the wheels; if these components are worn, replace them with original Evolve parts.

Otherwise, contact us, ideally with a video to better diagnose the problem.

As soon as the all-terrain tires on your Evolve electric skateboard become smooth on their upper surface, it's time to replace them.

Ride Evolve offers a wide range of all-terrain tires and street wheels suitable for your Evolve model.

Here is a tutorial video to guide you through changing your tires.

Log in to your Evolve account, open the "Order History" tab, and track the progress of your order. An email with the tracking link will also be sent to you as soon as your package ships.