Skip to Content

Answers to frequently asked questions about Evolve electric skateboards

My skateboard won't turn on, what should I do?

Plug it in to charge, wait for the charger to turn green. If charging doesn't work or if the skateboard doesn't turn on after charging, contact customer service.

Is my skateboard waterproof? Can I ride in the rain?

No Evolve electric skateboard is completely waterproof. Riding in the rain, on wet ground, through puddles, or in wet sand is not recommended: water damages the electronics and drivetrain, and this type of damage is not covered by the warranty. Always prioritize a dry surface. If your board has been exposed to water, do not attempt to turn it on or charge it and call us: we will explain what to do.

Phaze remote control reset

If you experience symptoms such as difficulty changing speed modes, inability to turn off the remote control before the board turns off, or if you can brake but not accelerate, this is usually caused by the trigger magnets shifting from their original positions inside the remote control casing. In most cases, the Phaze remote control will automatically detect this and prompt you to perform a trigger calibration.

Synchronizing the remote control to the electric skateboard
  1. Turn on your Evolve skateboard
  2. Turn on your remote control
  3. Once the LCD screen displays "Pair remote control", follow the on-screen instructions.
  4. Press and hold the MODE 1 button on the remote control for one second, or until the Bluetooth symbol starts flashing. Once paired, the LCD screen will display the main screen and will be in SAFE mode. This means you are ready to ride!

I'm experiencing acceleration cut-outs, what should I do?
  1. Turn on the board and the remote control.
  2. Double-click the power button on the remote control.
  3. Click on "My board", then on the "Battery data" category.
  4. Check that the cells do not show an imbalance greater than 0.3 V. If they are imbalanced, the battery will need to be replaced.

I hear a clicking noise when braking

Check the belt tension and the condition of the drive gears; if these components are worn, replace them.

Otherwise, contact us, ideally with a video to better diagnose the problem.

How do I change my worn tires?

As soon as the tires become smooth on the tread, it's time to replace them.

We offer a wide range of tires to suit your needs.

Here is a tutorial video to guide you through changing your tires.

How to track my order?

Log in to your Evolve account, go to the "Order History" tab and track the progress of your order.