Evolve Warranty and After-Sales Support
Evolve Electric Skateboard Warranty
Warranty Duration: 2 years: Batteries, parts, and labor. Under warranty, Evolve covers the cost of parts replacement and labor. However, the warranty only covers defects related to a manufacturing issue and in no case improper use.
Below is a non-exhaustive list of problems not covered by the warranty:
- Broken drive belt: This is a wear part that needs regular replacement.
- Wheel or tire wear: These are wear parts that need regular replacement.
- Broken deck: A jump that's a bit too high, a rider who's a bit too heavy, and a bad landing, and snap... the deck is broken. This is considered extreme use and is not covered by warranty, as decks are tested to be very resistant, but not unbreakable...
- Broken remote control: A fall, the remote control is thrown against the ground, and the plastic casing breaks... Even if this can happen, it is not covered by the warranty.
- Decreased battery range: You use your skate daily, charging it 1 to 2 times a day, and before the end of the warranty period, your range decreases. This simply means you have reached a significant number of charge/discharge cycles, and your battery has lost range. This is normal, and you should consider replacing it. However, if the range drops by more than 30%, we will consider partial warranty coverage.
At Evolve, we are committed to offering quality service to all users of our electric skateboards, whether they are under warranty or not. For any service request, please fill out the form below so our technicians can review your request and provide you with a quick and effective solution.
Service Request Form
Please describe the problem precisely and include all necessary information (skateboard model, purchase date, etc.). This will allow us to process your request more quickly and efficiently. Fill out the Repair / After-Sales Support Form
