Legal Information and Terms of Sale

Last updated: October 27, 2026. These conditions govern purchases you make on rideevolve.eu from Innovation Distribution Service.

The rideevolve.eu online store was established by Innovation Distribution Service (I.D.S). Their registered office is located at 2C Avenue du Gulf Stream, 44380 Pornichet. The company is registered with the RCS of Saint-Nazaire under number 527 822 613, and their intracommunity VAT is FR 81 527822613. Innovation Distribution Service operates this site.

Placing an order for any product in the rideevolve.eu online store requires you to first review these general conditions. By ordering, you acknowledge that you are fully aware that your agreement to these general conditions does not require a handwritten signature. This applies when you order products online from our website.

You can save or print these general conditions. Saving and printing this document is your sole responsibility. Before placing your order, you declare that purchasing these products is not directly related to your professional activity. These products are for your personal use only.

The online store, set up by Innovation Distribution Services on this website, includes the following information:

1. A legal notice to precisely identify Innovation Distribution Services
2. A presentation of the main characteristics of the goods offered
3. The price of the goods in euros, and any applicable delivery fees
4. Details on payment, delivery, and execution methods
5. Information on your right of withdrawal
6. The validity period of the offer or price
7. The conditions for terminating contracts that are for an indefinite period or longer than one year

These general conditions are written in French, which is the reference language in case of a dispute. You declare that you have the full legal capacity to agree to these conditions.

Have a question or concern about an order?
Don't hesitate to contact us first; we'll do everything we can to ensure your satisfaction: Contact us here.

Article 1: Entirety

These general conditions outline all obligations of both parties. You are considered to accept all provisions in these general conditions without reservation.

Article 2: Purpose

These general conditions define the rights and obligations of both parties for the online sale of goods and services offered by Innovation Distribution Services to you, the consumer.

Article 3: Contractual Documents

This contract consists of the following documents, listed in descending hierarchical order: these general conditions and the purchase order. If there is a conflict between provisions in documents of different ranks, the provisions of the higher-ranking document will take precedence.

Article 4: Effective Date and Duration

These general conditions become effective on the date the purchase order is signed. These general conditions remain in effect for the duration required to supply the subscribed goods and services, until the guarantees owed by Innovation Distribution Services expire.

Article 5: Electronic Signature

Your "double click" on the purchase order constitutes an electronic signature. This signature holds the same value between the parties as a handwritten signature.

Article 6: Order Confirmation

We will confirm your contractual information via email no later than the time of delivery. If not, we will send it to the address you provided on the purchase order.

Article 7: Proof of Transaction

Computerized records, securely stored in the Innovation Distribution Services computer systems, will serve as proof of communications and orders, as well as payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as evidence.

Article 8: Product Information

8-a: Innovation Distribution Services displays products for sale on its website with the necessary characteristics to comply with Article L 111-1 of the Consumer Code.
8-b: Offers presented by Innovation Distribution Services are valid only while supplies last.

Article 8 bis: Devices Prohibited on Public Roads

Some products we offer, especially electric skateboards in the Sport version, exceed 25 km/h. These models fall outside the scope of motorized personal mobility devices and cannot be registered. You cannot use them on public roads or in areas open to public traffic. Their use is strictly reserved for private land and tracks, or suitable areas closed to public traffic.

Using these devices requires civil liability insurance (Art. L211-1 of the Insurance Code). The seller cannot be held responsible for any use that does not comply with current regulations.

Article 9: Price

All prices are listed in Euros and include all taxes (French VAT, or the VAT of the delivery country within the European Union). For delivery outside the European Union or to an excluded territory, prices are shown without taxes, with French VAT deducted; import taxes and duties for the destination country are your responsibility. Prices are valid only on the date you send your purchase order. They do not include delivery costs. Unless delivery is outside the European Union or to an excluded territory, prices include the VAT applicable on the day of the order; any change in the applicable rate may be reflected in the price of the items.

Offer Validity
All offers and prices on our site are valid as long as they are visible online and while supplies last. Promotional offers are valid for the period specified in their associated communication.

Discount and promotional codes do not apply to second-hand products.

Article 10: Payment Method

To pay for your order, you can choose from all payment methods listed on the order form. You guarantee Innovation Distribution Services that you have all necessary authorizations to use your chosen payment method when validating the order form.

All transactions on our site are secured by SSL (Secure Socket Layer) protocol. Our payment providers directly process your banking data; Innovation Distribution Services does not store it.

Article 10 bis: Installment Payments with Alma

Warning! Credit costs money and must be repaid.

ALMA SAS, a simplified joint-stock company with a capital of 316,226.83 euros, offers installment payments. Their registered office is at 176 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, and they are registered with the Nanterre Trade and Companies Register under number 839 100 575. Alma is approved as a payment institution and financing company, registered with Regafi under number 90786. This service is exclusively for customers residing in France. For any complaints related to Alma, please visit https://help.almapay.com/.

Alma's credit service facilitates purchase settlements and payment execution. This service is contingent on the person buying the good or service through Alma ("Buyer") accepting the installment or deferred payment contract. Alma may charge fees. If Alma refuses to grant installment or deferred payment, the contract for the purchase of the good or service ("GTC") may be terminated. This termination will not occur if the Buyer agrees to pay the full purchase amount upfront. Should the GTC be terminated, the installment or deferred payment contract will automatically be terminated. If you withdraw from the installment or deferred payment solution used for your payment, the GTC will automatically be terminated unless you pay the full amount of your purchase through Alma. If the product has already been shipped to you, you must return it within the maximum period specified in these GTC.

Article 11: Product Availability

Your order will be fulfilled within 3 days at the latest, starting the day after you place it. If a product you ordered is unavailable, we will inform you as soon as possible, and you will have the option to cancel your order.

Article 12: Delivery Terms

Products are delivered to the address you provide when placing your order. You must check the condition of the package and its contents upon receipt. Report any anomaly or damage to the carrier on the delivery note, and to Innovation Distribution Services, within one week.

12.1 Delivery Zones

We deliver to mainland France, the European Union, and Switzerland. We do not deliver to the United Kingdom, French overseas departments and territories, or non-EU countries (with the exception of Switzerland).

12.2 Lead Times

Orders ship the business day following order validation (D+1). Estimated delivery times are 2 to 4 business days, depending on the destination.

12.3 Carriers and Costs

Skateboards: Home delivery by GLS in France and Europe: €29.90 incl. VAT (Bulgaria, Croatia, Romania, Slovenia: €49.90 incl. VAT).

Accessories and spare parts: Mondial Relay pick-up point delivery (France only): €7.90 incl. VAT; home delivery by GLS: €14.90 incl. VAT in France, €29.90 incl. VAT in Europe. For other destinations and methods, the applicable rate will be displayed before you confirm your order.

12.4 Unclaimed or Returned Parcels

If a package is not collected within the designated pick-up period at the relay point, or if it cannot be delivered due to recipient issues (absence, incomplete, or incorrect address), the carrier will return it to us. Since delivery did not occur, we will inform you. You can then choose between a new shipment, billed at the rate of the delivery method selected during the original order, or canceling the order. If you cancel, you will receive a full refund for the product price and the initial delivery costs, with no deductions. If we do not receive a response from you within 30 days of our message, the order will be canceled and refunded under the same conditions.

Article 13: Delivery Issues

You must report any damage, loss, or apparent anomaly to the carrier with precise and reasoned reservations upon receipt. Then, promptly communicate this to Innovation Distribution Service. Failing to make reservations or report within a short period does not deprive you of your rights under the legal guarantee of conformity.

Article 14: Delivery Errors

If a product is missing, damaged, non-compliant, or different from what you ordered, contact customer service as soon as possible by phone at 02 40 22 16 22 or by email at info@rideevolve.eu. Innovation Distribution Service will then arrange for compliance in accordance with applicable legal guarantees. Send returns to IDS, 2C Avenue du Gulf Stream, 44380 Pornichet.

Article 15: Product Warranty

In accordance with regulations, you have two years from the delivery date to invoke the legal guarantee of conformity. You can choose between repair or replacement of the goods. You are exempt from proving the existence of the defect during the twenty-four months following delivery.

You can also invoke the warranty against hidden defects as provided for in Article 1641 of the Civil Code.

Availability of spare parts: Essential spare parts are available for a minimum of 2 years from the purchase date. Some parts remain available longer, up to 10 years depending on the model.

Article 16: Right to Withdraw

You have 14 calendar days to return products you don't want, at your own expense. This period starts on the day of delivery. Send the product back using your preferred shipping method to IDS, 2c Avenue du Gulf Stream, 44380 Pornichet. We recommend keeping proof of shipment and choosing a tracked service. Article 17 bis covers return shipping costs; if we are responsible for these costs, we will provide a prepaid return label.

You can handle and try the product just as you would in a store to check its nature, characteristics, and how it works. Simply opening the packaging or trying the product does not justify refusing a return. You are only liable for product depreciation if it results from handling beyond this simple check. This may lead to a proportionate reduction in your refund. The refund covers all amounts you paid, including standard initial delivery costs, and will be processed within 14 days of us being informed of your decision. This may be delayed until we receive the product or proof of its shipment.

Consumer Mediation: Innovation Distribution Service is a member of a consumer mediation system, in accordance with articles L612-1 and following of the Consumer Code. If a prior written complaint remains unresolved, you can contact the following mediator free of charge: CM2C, 49 rue de Ponthieu, 75008 Paris, www.cm2c.net (+33 1 89 47 00 14, litiges@cm2c.net). You can refer the matter within one year of the written complaint. You retain the right to seek an amicable solution and all your legal remedies.

Article 17: Return Conditions

In accordance with Article L221-23 of the Consumer Code, you are only liable for product depreciation resulting from handling beyond what's necessary to establish its nature, characteristics, and proper functioning. The product must be returned complete with all accessories and instructions. Depreciation exceeding normal testing may lead to a reduction in the refunded amount, proportionate to the observed depreciation and duly justified. We will not refuse a return simply because the packaging has been opened or the product has been tried.

Article 17 bis, Return Costs

Return costs for withdrawal. As per Article L221-23 of the Consumer Code, you are responsible for the direct costs of returning the product and are free to choose your carrier; tracked shipping is recommended. The estimated return cost is displayed on each product page and reiterated when you request a return online. This cost is calculated based on our shipping rates and the transport rules applicable to the product and delivery country (product type, presence of a battery, weight, bulk). This is an "estimate starting from" per package; the final amount depends on the carrier you choose.

Products that cannot be returned by post. Boards and any item with a lithium battery cannot be returned by post or relay point. This is due to regulations on the transport of dangerous goods (ADR, UN3480, UN3481, UN3556). As per Article L221-5, 8° of the Consumer Code, the estimated return cost is provided on the product page before you order. These products must be given to a carrier approved for such goods, in their original packaging or equivalent.

When we cover return costs. We cover return costs if the product is defective, damaged, doesn't match its description, or is different from what you ordered (legal warranty of conformity, articles L217-3 et seq. and L217-11 of the Consumer Code). This also applies if we made a shipping error or if the contract is cancelled due to delivery delays (article L216-6). In these cases, we provide a prepaid return label, or we reimburse postage costs upon proof of payment.

Refunds. If you withdraw your purchase, the refund will cover the product price and the standard delivery costs you initially paid (Article L221-24). If your withdrawal only applies to part of the order, only the returned products will be refunded. The delivery costs will not be refunded, as delivery was completed for the products you kept. We do not refund additional costs incurred from choosing a more expensive delivery method than our standard option.

Return label upon request. If you withdraw your purchase, you can request a prepaid return label for products that can be sent back by parcel. You can do this during your online return request or by contacting customer service. The cost of this label will be communicated before it is issued and will then be deducted from your refund.

Article 18: Force Majeure

Neither party will be considered to have failed in their contractual obligations if performance is delayed, hindered, or prevented by an unforeseen event or force majeure.

Article 19: Partial Invalidity

If one or more provisions of these general conditions are deemed invalid, the remaining provisions will retain their full force and effect.

Article 20: Non-Waiver

If one party fails to act on a breach by the other party, this cannot be interpreted in the future as a waiver of the obligation in question.

Article 21: Title

If there's any conflict between the headings of clauses and the clauses themselves, the headings are to be disregarded.

Article 22: Applicable Law

French law governs these General Terms and Conditions of Sale. Should a dispute arise, please contact Innovation Distribution Services customer service first. If that doesn't resolve it, any dispute will go before the competent French courts. You can bring your case to the court in your home town or the court where your product delivery took place.

Article 23: Data Protection and Liberties

We collect information to process your order. In accordance with GDPR and the Data Protection Act, you have the right to access, rectify, erase, object to, and port your data. Contact us at info@rideevolve.eu or by phone at +33 2 40 22 16 22. You can also file a complaint with the CNIL.

Appendix, standard withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: Innovation Distribution Service (I.D.S), 2C Avenue du Gulf Stream, 44380 Pornichet, Email: info@rideevolve.eu, Tel: +33 2 40 22 16 22

I (or We) hereby notify you of my (or our) withdrawal from the contract for the sale of the following goods (or for the provision of services):

• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:

(*) Delete as appropriate.

Last updated: November 6, 2026

1. Data Controller

Innovation Distribution Service (I.D.S) publishes the rideevolve.eu website. I.D.S is located at 2C Avenue du Gulf Stream, 44380 Pornichet, France, and is registered with RCS Saint-Nazaire under number 527 822 613. For personal data inquiries, contact info@rideevolve.eu or call +33 2 40 22 16 22.

2. Data, Purposes, and Legal Bases

• For your account, order, delivery, payment, and after-sales support, we collect your identity, contact details, order contents, and communications to fulfill our contract with you.
• We collect documents and data required by regulations for invoicing and accounting, fulfilling a legal obligation.
• For security, fraud prevention, and to defend our rights, we collect technical logs and necessary elements, which is a legitimate interest.
• Electronic prospecting and advertising personalization: we use relevant contact details and interactions, with your consent when required.
• We use internal audience measurement to track pseudonymous identifiers, pages viewed, origin, and technical data. If you consent, we'll use named measurement. Otherwise, we use consent-exempt audience measurement (as recommended by the CNIL): a site-specific cookie, _glisse_aud, valid for a maximum of 13 months, counts visits and page views without cross-referencing with other data or drivetrain to third parties. Your IP address is also truncated. You can object at any time: refuse audience measurement.

Mandatory fields are clearly marked in our forms. If you don't fill them out, we may not be able to process your order or request. Please note, we never receive your complete credit card data.

Quote follow-up. After sending you a quote, we may follow up with you up to two times. Before each follow-up, an artificial intelligence tool reviews our recent communications (emails, WhatsApp messages if applicable, and notes related to the quote). This ensures the follow-up is relevant and helps us tailor the message. If an exchange is already in progress, the message is never sent automatically; instead, it is reviewed and approved on a case-by-case basis before being sent. We never make automated decisions that have legal effects concerning you. The legal basis for this process includes pre-contractual measures taken at your request and our legitimate interest in following up on your quote request. Google Cloud (Vertex AI, Gemini model) performs this review as a subcontractor and does not reuse this data to train its models. Reviewed excerpts are kept for 90 days. You can object at any time by simply replying to one of our messages.

3. Recipients and Subcontractors

Your data is only accessible to authorized personnel at Innovation Distribution Service (I.D.S) and, depending on the service you use, to our trusted providers. These include Odoo (for software and support), OVHcloud (our main hosting provider), Hetzner (for technical infrastructure, connectors, or backups), the payment providers you choose at checkout, our carriers, and our accounting and communication partners. We only activate Google, Meta, or similar services if you've given your explicit consent.

Microsoft Clarity (Microsoft Corporation): If you accept audience measurement, your site navigation (clicks, scrolling, page views) and click maps are recorded to improve ergonomics. Entered fields are masked. This data may be processed in the United States under the EU-US Data Privacy Framework.

Some of our providers may process data outside the European Economic Area. When this happens, we always verify that an adequacy decision or appropriate safeguards are in place, such as standard contractual clauses. We also implement additional measures whenever necessary.

4. Retention Periods

• Orders, invoices, and accounting documents: We keep these for 10 years from the close of the relevant financial year.
• Data essential for customer relations and after-sales support: We retain this data throughout our relationship with you, and then for up to 5 years for proof and defense of rights, unless a different legal period applies.
• Prospects and newsletters: We keep this data until you withdraw your consent or for 3 years after your last active contact.
• Inactive accounts: We re-examine these after 3 years of inactivity. We delete or anonymize them when no obligation justifies their retention.
• Internal audience measurement tracks events and sessions for 90 days. Pseudonymous identifiers (with consent) are kept for up to 12 months without automatic renewal. The _glisse_aud consent-exempt audience measurement cookie lasts up to 13 months without extension. A technical identifier, without a cookie, is recalculated daily.
• Proof of consent: We keep this for the duration necessary to demonstrate consent, and for a maximum of 5 years after its withdrawal or expiration.
• Security logs and backups: We retain these for the duration strictly necessary for security and documented backup cycles.

5. Cookies and trackers

Strictly necessary cookies operate without your consent. Advertising and social media features remain disabled until you accept them. You can withdraw your consent at any time via the "Manage my cookies" link; this withdrawal does not affect the legality of any processing that occurred before your withdrawal. The ge_vu security cookie, for example, protects the store from automated page collection. It contains only the value 1, no identifier, and expires after 12 months.

Audience measurement works differently depending on your choice. If you accept, we place a cookie on your browser and measure your visit by name. If you refuse or don't respond, we still count your visit as part of our consent-exempt audience measurement. This involves a site-specific cookie, _glisse_aud, with a random identifier, placed for a maximum of 13 months without extension. It only counts visits, page views, and returning visitors. This data is never linked to your account, orders, or any other information, and we never share it. Without this cookie, a one-day technical identifier is calculated from your truncated IP address and browser. We do not retain your IP address or browser characteristics. You can object at any time: refuse audience measurement.

These measurements, taken without consent, are never linked to your customer account or orders. They are used solely to produce traffic statistics and are never shared. Data is deleted after 90 days; beyond that, we only keep daily and site totals, with no individual data.

6. Your rights

You can request access, rectification, erasure, restriction, opposition, or portability of your data, and withdraw your consent at any time. Simply write to info@rideevolve.eu or to the postal address above. We will only ask for proof of identity if we have reasonable doubt. We typically respond within one month, though this period may extend by two months for complex requests, after we've notified you.

You can also contact the CNIL: www.cnil.fr. For telephone solicitation, you can register on Bloctel.

7. Security and Updates

We implement robust measures: encrypted exchanges, authorization control, logging, backups, and security updates. We update this policy whenever significant changes occur; the date above indicates its last revision.