Warranty and After-Sales Support for Evolve electric skateboards

Warranty for Evolve electric skateboards

Warranty period: 2 years, covering batteries, parts, and labor. Within this framework, Evolve covers the cost of parts replacement as well as labor. The warranty only covers defects related to a manufacturing issue, and does not cover misuse.

Below is a non-exhaustive list of problems not covered by the warranty:

• Broken drive belt: This is a consumable part, to be changed regularly.
• Wear on wheels or tires: These are consumable parts, to be changed regularly.
• Broken deck: A jump that's a bit too high, a rider who's a bit too heavy, a bad landing and snap... the deck is broken. This is considered extreme use and is not covered by warranty: decks are tested to be very resistant, but not unbreakable.
• Broken remote control: A fall, the remote control thrown against the ground, the plastic casing broken... Even if this can happen, it is not covered by the warranty.
• Decrease in battery range: If you use your skate daily, charging it once or twice a day, it is normal for the range to decrease with the number of charge/discharge cycles: you should then consider replacing the battery. However, if the range drops by more than 30%, we will consider partial coverage under warranty.

At Evolve, we are committed to offering quality service for all users of our electric skateboards, whether they are under warranty or not. For any service request, please fill out the form below so that our technicians can review your request and provide you with a quick and effective solution.