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Took some time to receive my entire order, due to delivery issues, but in the end it's good.
Thanks Aurélien for your feedback! The whole team is committed to our riders' satisfaction and closely monitors delivery with our carriers. Enjoy your ride!
Package well received 👍
Thanks Anne for your feedback! Enjoy your ride!
The Hadean was better than the Diablo
Unless we are mistaken, you are riding a Renegade Diablo with mountain board trucks. The Diablo Bamboo and Diablo Carbon models are much closer to the Hadean. If you want to discover the sensations of the Hadean, we invite you to try a Diablo Bamboo or Carbon model. The whole team is at your disposal by email at info@rideevolve.eu.
Good merchandise, but exchanging an undeliverable item for another is not correct. Choosing GLS as a supplier is not acceptable! More than 4 weeks delivery time and on top of that you have to go pick it up at a pickup point when we gave permission to leave it. Sorry Evolve, but you have ruined your reputation!
We invite you to contact our customer service by e-mail at info@rideevolve.eu. Your satisfaction is very important to us.
Motor overheating problem and battery no longer displayed
We are sorry for this issue. The after-sales service is your point of contact for motor heating and battery display. We remain at your disposal!
Question before purchase: answer. Question after purchase: no answer... the board is incredible, nothing to say about that. On the other hand, no Evolve pouch inside as I've seen in unboxings on the net (just cardboard boxes) and no goodies (a t-shirt or cap for example...).
Thank you for your feedback. Glad the board gives you complete satisfaction. Regarding after-sales follow-up, sorry if your message went unanswered, we remain at your disposal for any questions. For accessories and goodies, their presence may vary depending on the batch. Do not hesitate to contact us directly if you have any questions. Enjoy your ride!
Fast delivery but long availability.
Thank you for your feedback. Glad the delivery was fast. The comment on availability has been noted and passed on.
the price is high but it's worth it. Great product, it's a pleasure to ride with.
Thank you for your feedback. The quality and performance are there for an optimal riding experience. See you soon!
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Thank you...
👍
Thank you Simon!
Looking forward to more stores in Normandy
Thank you! For Normandy, the remark is noted and has been passed on.
Great advice for the purchase
Thank you Piero, we are happy to have been of help in your choice. Happy riding!
Good item but now I have to change it myself but after a serious accident on a gtr and 2 years of recovery I'm going to try anyway thanks💪🏻
Hi Jerome, thanks for your feedback! We're with you all the way for this recovery. Take good care of yourself and don't hesitate if you need a hand with the assembly. Good luck and enjoy the ride!
I am an Evolve board rider from Austria and had an outstanding experience with the Evolve Europe distributor and their workshop in France. Why 5 stars? Unfortunately, I had a faulty motor on my board, but the support team handled the situation incredibly well. I received very fast responses, friendly communication, and competent support throughout the entire process. I also received help with ordering parts for switching my board to the All-Terrain setup. The support team even double-checked my basket before I checked out to make sure I had everything I needed. That really shows how fast, attentive, and customer-focused they are. I am very happy that Evolve has such a professional workshop and support team in Europe. It gives me a lot of confidence knowing that there is a competent and reliable team behind these great recreational products. From me, definitely 5 stars. The professionalism, fast communication, attention to detail, and excellent customer support have made my experience as an Evolve board owner even better. They truly stand behind there products and customers. Thank you to the entire team for the outstanding support!
Hi Musti, thank you for such a detailed and positive review! We're really happy to hear our team could provide the support you needed. It's great to know you have confidence in our European workshop. Enjoy the All-Terrain setup!
Everything is quite clear, does what it's supposed to do 👍
Thanks for your feedback, Peter! We're glad everything fits.
Great availability of spare parts even for "old" models. On the other hand, the shipping costs are simply outrageous. More than 7€ to have a tiny parcel delivered to a relay point is really a rip-off in that respect.
Hi Melanie, thank you for your rating and feedback. We're glad you were able to find your parts easily. Regarding the shipping costs, we understand your comment, we are trying to find the best solutions with our carriers. Enjoy your ride
Dear Evolve Europe Team, I would like to thank you for the professional, transparent, and speedy handling of my repair. I would particularly like to highlight: Honest diagnosis: The clear and safety-oriented advice regarding the deep-discharged battery instead of quick-fix solutions. Fast communication: The smooth clarification regarding the quote and order numbers as well as the quick feedback on package and repair status. Reliable service: The uncomplicated replacement of the battery and the prompt return shipment of my Bamboo GTR 2. Many thanks to the entire workshop and support team for the first-class customer service!
Hello Erich, Thank you very much for this detailed and positive feedback! We are very happy to hear that you were completely satisfied with the handling of your repair and our service. That's exactly how it should be. We wish you lots of fun with your board again!
God Quick service
Thanks for the 5-star review, Søren! Glad we could help you out quickly.
Super fast delivery in France with good products
Thanks Serge, see you soon.
Very responsive, too bad there is no phone number
Thank you Romain. The number exists, it's 02 40 22 16 22, Monday to Friday 9am-1pm and 2pm-5pm. It's not visible enough on the site, the comment is noted.
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